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In the empirical literature, the missing link between ict investments and increa-ses in firm performance is organisational change. This paper aims to assess the impact of ict at firm-level in Belgium, by means of case studies with 220 firms in four sectors: banking, machinery, printing/publishing and transport. The chosen sectors were ict-intensive in 1995, have enjoyed productivity growth during the 1995-2000 period and were probably ready for reorganisation at the time of the interviews.